Internal organization environment and civil servants performance in Arua city council, Uganda
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Date
2025-10-22
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Abstract
This study investigated the effect of the internal organizational environment on the performance of civil servants in Arua City Council, Uganda. It focused on four key environmental factors: bureaucratic, supportive, innovative, and competitive environments. A mixed-methods case study design was employed, combining quantitative surveys and qualitative interviews. From a population of 250 staff members, a sample of 151 was selected using purposive and simple random sampling techniques. Data were collected through structured questionnaires and in-depth interviews. Quantitative analysis revealed that all four environmental factors had statistically significant positive correlations with civil servant performance. The supportive environment showed the strongest relationship (r = .348, p < .01), followed by the innovative (r = .334, p < .01), competitive (r = .308, p < .01), and bureaucratic environments (r = .232, p < .01). These findings suggest that professional support, creativity, fair incentives, and role clarity all contribute to improved performance. Qualitative findings reinforced these results, with respondents emphasizing the value of supportive supervision, recognition, innovation, and clearly defined roles. However, concerns were raised regarding excessive bureaucracy and pressure from unmanaged competition. The study concludes that optimizing employee performance in local government requires a balanced organizational environment maintaining clear structures while fostering support, innovation, and healthy competition. The findings offer practical implications for policy and management in public sector institutions, contributing to the broader understanding of how internal environments influence civil servant performance
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A dissertation submitted to the faculty of management sciences in partial fulfillment of the requirements for the award of the degree of master of business administration of Muni University
Keywords
Internal organization environment, Civil servants performance, Arua city council, Uganda
Citation
Aduvuku, A. (2025). Internal organization environment and civil servants performance in Arua city council, Uganda (Unpublished graduate dissertation). Muni university, Arua, Uganda.