Faculty of Management Science

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A Structural equation model of customer retention in the supermarket industry in Uganda
(Scientific Research Publishing, 2025-12-31) Amandu, Yassin Is’haq; Lubaale, Rashid; Ndagire, Salmah; Eton, Marus; Olema, Hamza
This study examined the challenge of customer retention in Uganda’s supermarket sector, where firms face low customer loyalty, high costs of acquiring new customers, slow growth, and persistent complaints about service quality. Many small supermarkets either relocate or close, highlighting the need for sustainable solutions. The research aimed to identify critical determinants of supermarket operations and propose a Supermarket Customer Retention (SCR) model suited for Uganda’s turbulent business environment. A cross-sectional quantitative survey of 395 shoppers was conducted using a five-point Likert scale questionnaire distributed physically in major supermarkets and online via Google Forms. Structural equation modelling (SEM) was applied, and five of the eight goodness-of-fit indices were achieved, confirming the model’s validity. Results revealed that service quality, relational norms, switching costs, customer satisfaction, and customer trust are key factors in determining retention. The study provides actionable insights for supermarket management and extends supermarket retention research to the sub-Saharan African context.
Access to finance and economic sustainability of small and medium enterprises in Arua city, Uganda
(Muni University, 2025-10-31) Ndemaru, Patricia
The Economic Sustainability of Small and Medium Enterprises (SMEs) is often affected by Access to finance, especially in developing regions such as Arua City, Uganda. This study investigated the relationship between access to finance and the economic sustainability of SMEs in Arua City, focusing on four specific objectives: To establish the relationship between the availability of financial services and economic sustainability; To assess the effect of affordability on economic sustainability; To determine the contribution of ease of finance access to economic sustainability; and to examine the moderating influence of the regulatory environment on access to finance and economic sustainability. The study employed a mixed-methods approach, utilizing both quantitative and qualitative data collection methods. Findings revealed that Pearson correlation coefficient between the two variables is 0.760 indicating a Strong positive relationship between Availability of Financial Services and Economic Sustainability which implies that financial access plays a critical role in the economic stability and longevity of businesses. Pearson correlation coefficient between Affordability and Economic Sustainability is 0.767 indicating likeliness of businesses to engage, resulting in better financial planning, investment opportunities, and ultimately, improved economic outcomes. Pearson correlation coefficient between Ease of Access and Economic Sustainability is 0.768 this Suggests that improving access to financial services is directly related to the sustainability of economic practices. They are better equipped to manage cash flow, invest in growth opportunities, and plan for the long term. The Moderating influence of Regulatory Environment on Access to Finance and economic sustainability was visible through the Strong positive relationship R-value of 0.779 attributed to the combined influence of the regulatory environment, availability of financial services, ease of access, and affordability. Based on these findings, the study recommends increasing awareness of available financial services and implementing financial literacy programs tailored to SMEs. Additionally, policymakers should strive to develop a regulatory environment that balances financial stability with SME growth by ensuring clear, transparent, and flexible financial regulations. Such measures will help enhance the accessibility, affordability, and ease of access to financial services, ultimately fostering economic sustainability among SMEs in Arua City.
Agile enablers and outcomes: empirical validation of agile manufacturing model in developing countries context-Ugandan SME’s experience
(International Journal of Technology and Management, 2020-12-01) Nagaaba, Nickson
This article focuses on the extent to which agile mnufaccturing enablers contribute to factory performance of small and medium enterterprises enaged in manufacturing business. This study was aimed at establishing the influence of technological adaptive capabilities, efficient transaction processes and systems and organizational and politicl ties on factcory performance. A questionnaire based survey was conducted in Western region of uganda and Kampala Capital City with a population 148 SMEs engaged in manufacturing. A sample of 129 SMEs was selected and data were successfully and effectively collected from a 103 SMEs. Care was taken to ensure reliability and validity of data. hypothesized relations were tested usins correlations and hierarchical regression. Result indicate that organizational and political ties and efficient transaction processes appear as most important agile enablers because they significantly influence the level of factory performance. Technological adaptive ability appear not to give advantage to SMEs in improving factory performance. The findings add an important aspect of involving politics in ties and alliances in fostering factory performance. In addition more insight was provided on how internalization can provide a more efficient mode of manufacturing that further enhances factory performance. The study shades light of the more robust agile manufacturing model that mangers of SMEs should embrace to remain competitive.
Agile manufacturing and performance of small and medium factories in Uganda
(Global Scientific Journals (GSJ), 2021-08-08) Nagaaba, Nickson
A framework was developed to examine the agile manufacturing and performance of small and medium factories in Uganda. Three hypotheses derived from this framework were tested on a sample of 103 factories located in Kampala Capital City and western Uganda, as the largest industrial hubs in the country. Hierarchical regression analysis was used to exam the strength of relationship. Findings suggest that small and medium factories that adopt agile manufacturing have improved their performance. The study indicates that factories that have successfully benefited from agile manufacturing emphasize more of process and information integration. Although the other two agile metrics were not pronounced as very significant (Customer sensitivity and collaborative strategies) in this particular context, appropriate collaborative mix and differentiation strategies are suggested.
An insight into anthropogenic tourism potential of West Nile Sub-Region for livelihood improvement
(International Journal of Engineering Development and Research, 2025-04-30) Acadribo, Ofuti Charles
Tourism has become a favored development strategy for improving the livelihood of local communities by providing employment opportunities, market for local products, improving infrastructure, providing investment opportunities and so on. The study intended to understand the anthropogenic tourism potential of West Nile Sub-Region and create awareness so that it can be harnessed to promote tourism growth for livelihood improvement opportunity of people in west Nile sub-region. The study adopted qualitative approach research design to investigate the phenomenon. Primary data was collected by observation, focus group discussion and interview of key informants; and secondary data was collected by literature review. The findings indicate that West Nile Sub Region is extolled with abundant anthropogenic tourism potential that are under exploited. Most of the attractions lack basic facilities and services for visitor use, there is limited awareness about the potential, the available services and facilities are inadequate and in sorrow state, the accessibility to some of the sites are poor, there is limited capital for the improvement of the sites. The study recommends need for increased awareness, more investment in facilities and services to tap the potential, improvement of accessibility to some of the sites, more attention to be given by the government to the sector in budget.
An insight into natural tourism potential of West Nile Sub-Region for livelihood improvement
(International Journal of Engineering Development and Research, 2025-03-31) Acadribo, Ofuti Charles
Tourism has become a silver bullet in rekindling livelihood improvement of the local communities by providing employment opportunities, market for local products, improved infrastructure, investment opportunities and so on. The study intended to understand the natural tourism potential of West Nile Sub-Region and create awareness so that it can be harnessed to promote tourism growth for livelihood improvement opportunity of people in west Nile region. The study adopted qualitative approach research design due to the nature of the investigation. Primary data was collected by observation, focus group discussion and interview of key informants; and secondary data was collected by literature review. The findings indicate that West Nile Sub Region is endowed with abundant natural tourism potential that is under exploited. Most of the attractions lack basic facilities and services for visitor use, there is limited awareness about the potential, the available services and facilities are inadequate and in sorrow state, the accessibility to some of the sites are poor, there is limited capital for the improvement of the sites. The study recommends increased awareness, more investment in facilities and services to tap the potential, accessibility to some of the sites be improved, and more attention be given by the government to the sector in budget.
Assessing enabling competence of leagile manufacturing model and its impact on performance of small and medium factories in Uganda
(American Journal of Operations Research, 2022-06) Nagaaba, Nickson
Purpose: Leagile manufacturing is one of the time-based manufacturing practices used to improve factory performance. It is a practice that combines initiatives of Lean and agile manufacturing under certain enabling competences. Therefore, the purpose of this study is investigate the combinative nature of time-based manufacturing practices under unique enabling competences and their impact on performance of factories in Uganda. Methodology: Firstly, the underlying factor structure of competences and time-based manufacturing was examined was conducted using Principal Component Analysis (PCA). Enabling competences and time-base manufacturing practices were modelled and validated for each using confirmatory factor analysis, particularly composite reliability, average variance extracted and convergent validity. A fully fledged structural equation model was used to test the impact of leagile manufacturing on performance of factories. Findings: The study results revealed that time-based manufacturing of lean, and leagile are related but differ, in terms of their enabling competences and philosophical orientation. The findings also revealed that when small and medium factories in Uganda adopt leagile practice, they are likely not improve their performance. This is perhaps due to the fact that small and medium factories have inadequate resources. Practical Implications: The study findings shed more insights on the factors that enable adoption and implementation of time-based manufacturing practices. The extent to which these competences are orchestrated determines the benefits derived from the time-based manufacturing practices. In addition, small and medium enterprises should keenly make a choice on the appropriate practices that purposely reduce their lead time and cost of conversion. Originality: This study investigated the combinative nature of time-based manufacturing practices under unique enabling competences and their impact on performance of factories in Uganda. It is among the few studies that provide evidence on the leagile model anchored in the appropriate enabling competences in the context of developing countries. The empirical survey was done on small and medium factories to validate a leagile manufacturing model and tested its impact on factory performance.
Boda-boda business activity and socioeconomic transformation in Wakiso District, Uganda
(Journal of Governance and Accountability Studies (JGAS), 2025-07-15) Mbowa, Henry Stanley; Eton, Marus; Tushabe, Sylivia Byarugaba
Purpose: This study established the effect of Boda-boda Business Activity (BBA) on socioeconomic transformation in Wakiso District, Uganda. Methods: This study employed a descriptive design with quantitative and qualitative approaches. A total of 89 respondents were determined from 114 people at the boda-boda stage in Kitemu. Questionnaires and interviews were used to collect data. The data were analyzed using SPSS to generate descriptive statistics. SEM was employed to establish the causal effect between the variables. Results: The results indicated that people joined BBA to earn a living to support their families (Mean=4.4; Std.D=0.756), due to a lack of jobs (Mean=4.07; Std.D=1.055), and ease of repairing motorbikes (Mean=3.85; Std.D=1.417). Furthermore, BBA had a significant effect on socioeconomic transformation (β=0.392; p˂0.000). Conclusion: The BBA has the potential to bring substantial socioeconomic transformation, including employment creation (mean=4.0), improved mobility (mean=4.12), and stimulated local commerce (mean=3.79) in Kitemu Ward. Thus, the BBA had a positive effect on socioeconomic transformation (β=0.392, p<0.001). Limitation: The study employed a descriptive survey design on motorbike riders in Kitemu Ward, which might hinder generalization of the study findings. Thus, more studies need to be conducted using different research designs on a larger sample of boda-boda stages in Wakiso. Contributions: This study provides information to the Ministry of Work and Transport on how the boda-boda sector can be improved to enhance socioeconomic transformation in Wakiso.
Conceptualizing digital finance as a precursor for financial inclusionand financial service usage in Uganda
(Taylor & Francis group, 2025-01-03) Nagaaba, Nickson; Batamuriza, Rehema; Basuta, James; Owomugisha, Maryvian
This study conceptualizes digital finance as mobile banking, mobile money, and agent banking in the context of Uganda, and quantifies their influence on the usage levels of financial services. Data were collected from 290 lead households from 15 districts of Uganda, benefiting from the Uganda Multi-Sectoral Food Security and Nutritional Project (UMFSNP). Confirmatory factor procedures confirmed the digital finance structure, and individual path coefficients were determined to explain their relationship with financial inclusion and usage of financial services. These results indicate that mobile money and agent banking are significantly associated with financial inclusion. The results indicate that only agent banking influences the usage of financial services. Mobile banking does not impact financial inclusion and the usage of financial services. This study implicates financial institutions, funding interventions, and the government of Uganda to embrace the appropriate financial services that are affordable to vulnerable people.
Corporate social responsibility practices in Uganda
(LAP LAMBERT Academic Publishing, 2022-03-24) Aitaa, Sam Kilimvi
Corporate Social Responsibility (CSR) is a business practice that benefits the society. The modern CSR is premised on Carroll’s pyramid of CSR developed in 1996. The implementation of CSR presents fears and challenges to companies especially in the developing economies. While many countries have legalized the practice of CSR across the globe, Uganda has not been legalized CSR practices. Being a relatively unfamiliar concept in Uganda, this book was intended to examine the factors that motivate companies to embrace CSR practices despite having no legal obligation to fulfill. The results show that the main CSR approach employed by the companies has been community support pointing to philanthropy and the main motives included providing benefit to the community and attracting more customers. Although stakeholder theory had been widely adopted to support CSR practices, the philanthropic approach employed without any compelling laws has a linkage to the theory of planned behaviour. The implications of this finding are that CSR is ever evolving; the CSR position in developed economies is not comparable to developing economies; philanthropy is seen as the primary approach; and Stakeholder theory widely considered for CSR is relative and not universal.
Cost of debt and financial performance of small and medium enterprises (SMES) in Lira city, Uganda
(Muni University, 2025-11-05) Odyek, Christine
This study investigates the relationship between the cost of debt and the financial performance of Small and Medium Enterprises (SMEs) in Lira City, Uganda. The purpose of this study is to investigate the impact of interest expenses, loan maturity periods, and debt servicing capacity on the profitability, liquidity, and overall financial sustainability of SMEs. Despite the critical role of debt financing in SME growth, the rising cost of borrowing and limited access to affordable credit continue to constrain performance and survival, particularly in developing economies like Uganda. A descriptive and correlational research design was adopted, integrating both quantitative and qualitative approaches. The study targeted a sample of 120 SMEs registered with the Uganda Registration Services Bureau (URSB) in Lira City. Data were collected through structured questionnaires and key informant interviews, and analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis aided by SPSS version 26. The analysis tested the statistical significance of the cost of debt variables on financial performance indicators such as return on assets (ROA), return on equity (ROE), and net profit margin. Findings revealed a significant negative relationship between high cost of debt and SME financial performance, indicating that elevated interest rates and short repayment periods erode profitability and capital efficiency. However, prudent debt management and strategic utilization of borrowed funds were found to moderate this relationship positively. The study was limited by its cross-sectional design, which may not capture long-term financial dynamics, and reliance on self-reported data, which may introduce response bias. Nevertheless, the research contributes to empirical literature by offering context-specific insights into how debt pricing structures affect SME financial health in Uganda, guiding policymakers and financial institutions toward more sustainable lending frameworks.
Credit management and financial performance of savings and credit co-operative societies in Moyo district, Uganda
(Muni University, 2025-09-20) Drale, Cherubin
This study examined the impact of credit management on the financial performance of Small and Medium Enterprises (SMEs) in Moyo District, Uganda, with a particular focus on Savings and Credit Cooperative Organizations (SACCOs). Specifically, it assessed how credit assessment and approval, credit monitoring and collection, and credit risk management influence SME financial outcomes, while considering institutional factors—governance, institutional capacity, and organizational culture—as moderating variables. In terms of methodology, a cross-sectional survey design was employed, involving 120 respondents selected from SACCOs in Moyo District. Data were gathered using structured questionnaires and key informant interviews. Quantitative data were analyzed using descriptive statistics and inferential methods, including Pearson correlation and multiple regression analysis, to test the relationships between variables and the moderating effects of institutional factors. Results revealed a significant positive relationship between credit assessment and approval and financial performance (r = 0.612, p < 0.01), indicating that comprehensive credit evaluation enhances profitability and liquidity. Credit monitoring and collection also had a strong positive effect (r = 0.659, p < 0.01), while credit risk management exhibited the highest positive association (r = 0.703, p < 0.01). Institutional factors significantly moderated the relationship between credit management and financial performance (β = 0.247, p < 0.05), implying that effective governance, strong institutional capacity, and a supportive organizational culture amplify the impact of sound credit management practices. The study was limited to SACCOs in Moyo District, restricting the generalizability of findings to other regions or financial institutions. Additionally, the cross-sectional design did not capture long-term effects. This research contributes to the understanding of how integrated credit management practices and institutional dynamics jointly influence SME financial sustainability. It provides empirical evidence to guide policymakers and SACCO managers in strengthening credit processes, risk management frameworks, and institutional capacities to improve SME performance.
Decentralisation and education service delivery in selected local governments in Uganda
(International Journal of Innovative Science and Research Technology, 2023-02) Twinomujuni, Rosebell; Buwule, Henry Musoke; Ssonko, David KW; Rukanyangira, Nazarious
The paper was largely undertaken to explore the impact of educational decentralization on education service delivery in chosen Local Governments in Uganda. The results point out to moderate level of Education Service Delivery in Ugandan Local Governments (M =2.74, SD = 1.095) with a statistically significant negative influence of nominal participation on education service delivery (β = -0.514, p < 0.001). Results also showed instrumental participation has got a statistically significant positive influence on Education decentralization (β = 0.299, p<0.001) with administrative decentralization has a negative significant influence on education service delivery (β = -0.264, p = 0.003 < 0.05). Results also showed instrumental participation has got a statistically significant positive influence on Education decentralization (β = 0.299, p<0.001) with administrative decentralization has a negative significant influence on education service delivery (β = -0.264, p = 0.003 < 0.05). The study concluded that education service delivery remains crucial but with appropriate integration of administrative decentralization. Henceforth among others the Ministry of Education and Sports in partnership with local educational authorities ought to develop and institutionalize strategies that periodically strengthen powers of local authorities to allocate financial resources and as well develop regulatory controls in public educational institutions for enhanced education service delivery.
Destination marketing and competitiveness of the tourism sector in Westnile subregion, Uganda
(Muni University, 2025-11-25) Amen, Elizabeth
The purpose of this study is to investigate the influence of Destination Marketing on the Competitiveness of the Tourism Sector in Uganda’s West Nile sub region, with a particular focus on the moderating role of Government Policies and Support. The research aimed to examine how Unique Selling Propositions (USPs), targeted marketing strategies, and destination branding collectively enhance tourism competitiveness under varying levels of government intervention. In terms of methodology a descriptive and correlational research design was adopted, employing a mixed-methods approach that integrated quantitative surveys and qualitative interviews. Data were collected from 169 respondents, including tourism operators, local government officials, and key tourism stakeholders. Quantitative data were analyzed using regression and moderation analyses, while qualitative responses were examined through thematic content analysis to triangulate and enrich the findings. Findings revealed a positive and significant relationship between USPs and tourism competitiveness (β = 0.412, p < 0.01), confirming that distinctive market propositions strengthen regional appeal. Targeted marketing strategies (β = 0.387, p < 0.01) and branding and image management (β = 0.426, p < 0.01) were also found to significantly enhance competitiveness. Furthermore, government policies and support demonstrated a moderating effect (β = 0.295, p < 0.05), amplifying the impact of destination marketing initiatives. Qualitative evidence highlighted persistent challenges, including policy inconsistency, limited financial facilitation, and weak institutional coordination. In terms of limitations, the study was geographically confined to the West Nile sub region and relied partly on self-reported data, which may limit the generalizability of the findings across Uganda’s broader tourism landscape. This research contributes empirically to the discourse on tourism competitiveness in emerging destinations, demonstrating that integrated marketing strategies—when reinforced by coherent government support—can substantially elevate destination performance. The study further provides a conceptual model linking destination marketing dynamics with tourism competitiveness, offering a valuable framework for policymakers and practitioners seeking to strengthen Uganda’s regional tourism competitiveness.
Does inflation matter for financial sector development in Uganda? evidence from autoregressive distributed lag (ARDL) co-integration approach
(International Journal of Innovative Science and Research Technology, 2020-12) Akena, Geoffrey Oyoo; Mubazi, John K.; Mayanja, John Bbale
An empirical investigation is undertaken to assess the inflation’s impact on the development of the financial sector (FSD) in Uganda, 1980-2014.Variable M2 was used to measure FSD while Inflation (CPI), Investment, Trade Openness, Government Expenditures, were the control variables used. We employed the econometric technique of Auto Regressive Distributive Lag (ARDL) estimation method. It is found that inflation and FSD have a long run relationship that is negative andthe rate of adjustment at 61 per cent of the variables from short to long run is demonstrated by the Error Correction Term (ECM).Similarly, the study reveals that, a one point increase in inflation results in a drop of 0.076 of FSD.In addition, although we find that government expenditure negatively relates with financial sector development, Investment and trade openness positively relates with financial sector development. Therefore the government should design policies that aim at stabilizing prices with the aim of reducing inflation in Uganda.
Economic liberation or economic distress: evaluation of Zimbabwe’s foreign exchange circus and its impact on the financial system
(International Journal of Multidisciplinary Research and Growth Evaluation, 2023-10-11) Aitaa, Sam Kilimvi; Mawarire, Richard
Zimbabwe's economy generates a large amount of foreign currency from a number of sources but the country is nevertheless experiencing a serious foreign exchange crisis. In spite of substantial forex revenues, the country is plagued by excessive inflation and currency instability. The study looks into how Zimbabwe's currency crisis has affected the financial systems. The interplay between the supply of money, the rate of inflation, the movement in the exchange rate, and spending by government have been examined to understand reasons of the currency crisis in Zimbabwe. The research was hinged on the interpretivist paradigm and a quantitative approach used for data analysis as predestined by the purpose of this research. Secondary data were reviewed for the analysis. Descriptive statistics was employed for the data analysis, correlation coefficient was employed to evaluate the level of interaction between the variables. The findings showed that the exchange rate between the local currency and US dollar declined from ZWL 24.60 to ZWL 810 between January 2020 and November 2022 antagonizing the money supply growth at the same period, from ZWL 36.27bn to ZWL 2.07tn respectively. The foreign currency premium significantly fell to 32% as of August 2022. It was therefore recommended that since the excessive expansion of the money supply through borrowing appears to be the main issue causing the foreign exchange crisis, the Zimbabwean government must reduce its borrowing to prevent fiscal deficits. Secondly, the government should intervene in the pricing distortions caused by numerous players as a result of the absence of a market-wide consensus exchange rate. Thirdly, there should be implementation of fiscal rationalization policies and adherence to the requirements of the Zimbabwe Debt Management Act. Further studies could concentrate on examining the macro factors that lead to this economic distress.
Employee benefits and job satisfaction in faith based institutions in Uganda
(European Journal of Human Resource, 2023-12-03) Rukanyangira, Nazarious; Nassolo, Belinda Kitata; Kitata, Paul William
Purpose: The study was conducted on the influence of employee benefits on job satisfaction in Faith-Based Institutions in Uganda, a case study of the Church of Uganda¸ Provincial Secretariat. The study was guided by specific objectives as; to establish the influence of health insurance, to examine the effect of staff allowances, and to establish the relationship between retirement benefits and job satisfaction at the Church of Uganda¸ Provincial Secretariat. Materials and Methods: The study used a blend of cross sectional¸ descriptive and correlation research designs, with questionnaires and interviews as data collection methods. A sample size of 92 was attained from a study population of 130 employees. Findings: Findings revealed no relationship between health benefits and job satisfaction (r=-0.001 Sig = p = 0.990 ≥ 0.05); a weak positive relationship between staff allowances and job satisfaction (r = 0.253** Sig=0.015> 0.01) and adjusted R-Square value of 0.053; a weak positive relationship between staff allowances and job satisfaction (r = 0.260** Sig=0.012> 0.05) and adjusted R-Square value of 0.057; Basing on the findings there is no relationship between health benefits and job satisfaction while weak relationships exist between staff allowances¸ retirement benefits and job satisfaction. Implications to Theory, Practice and Policy: The COU Provincial Secretariat need to put into place a health benefits system and improve both allowance and retirement benefits so that both may make a bigger contribution to job satisfaction.
Enhancing organisational performance through budget execution and internal control systems: Evidence from the parliamentary commission of Uganda
(Scientific Research Publishing, 2026-01-20) Kalembe, Justine; Rukanyangira, Nazarious; Zombeire, Regis
This study examines the role of budget execution in enhancing internal control systems and improving organisational performance within the Parliament of Uganda. Anchored in Public Financial Management (PFM) theory and Agency Theory, the research adopts a mixed methods approach, integrating quantitative surveys (n = 188) and qualitative interviews with key informants, including finance officers, auditors, and parliamentary administrative staff. Findings reveal a strong positive correlation between budget execution and organizational performance (r = 0.678, p < 0.01), highlighting that internal control systems are reinforced through inclusive budgeting, variance analysis, expenditure tracking, and timely corrective action. Qualitative insights suggest that, although formal internal control structures exist, political interference, capacity limitations, and inconsistent enforcement impede optimal performance. The study concludes that enhancing budget execution alongside robust internal controls is critical for improving organisational efficiency and fiscal accountability. Policy implications include the strengthening of audit follow-up mechanisms, investment in digital financial tools, and the reduction of political interference to ensure consistent application of financial controls. This study contributes to the literature on PFM in Sub Saharan Africa by providing an integrated framework for aligning budget execution with internal controls in legislative institutions.
Evaluating a framework for implementing IT governance in Uganda’s higher institutions of learning
(International Journal of Innovation in the Digital Economy (IJIDE), 2023) Ndagire, Lillian; Maiga, Gilbert; Oyo, Benedict; Basuta, James
The reliance on IT in day-to-day organization activities raises concern about how to deal with its increasing complexity. Managing IT necessitates implementing IT governance to realize the benefits of IT use. However, there is a lack of suitable frameworks to implement IT governance. For higher institutions of learning (HILs) in Uganda, the case is not different; hence, there is need to provide a framework to implement IT governance in Uganda’s HILs. This paper therefore applies design science research principles to evaluate a framework for implementing IT governance in HILs in the context of Uganda. It was mainly achieved using a previous study in this environment as a basis. Framework evaluation was conducted using case study and expert opinion methods. Contrarily, the evaluation criteria was based on the framework understandability, ease of use, usefulness, and completeness. Results from the evaluation showed the framework satisfactorily implements IT governance in Uganda’s HILs.
Exploration of factors that motivate small and medium enterprises to practice corporate social responsibility in Uganda: A case study of Arua City
(International Journal of Multidisciplinary Research and Growth Evaluation, 2024-07) Angunye, Martha May; Aitaa, Sam Kilimvi
Small and Medium-sized Enterprises (SMEs) are silent drivers of economic development that are vital to most economies worldwide, particularly in developing and emerging economies. The SMEs have gained prominence as a potential solution in stimulating economic growth and social responsibility practices. However, there has been inadequate attention on assessing the factors that motivate these SMEs to practice Corporate Social Responsibility thus forming a basis for this study. The study focuses on exploring the internal and external factors that motivate SMEs to practice CSR in Arua City. Cross-sectional research design was employed hinging on a quantitative approach. A sample of 400 participants was picked from the various SMEs using a stratified random sampling method and data was collected using self-administered questionnaires. The findings showed that both internal and external factors influence SMEs to engage in CSR practices. The respondents acknowledged that competitor effors, stakeholder expectations and societal demands motivate SMEs to practice CSR. It is recommended that: SMEs should develop a well-defined CSR strategy that outlines their goals, target areas, and key performance indicators. This strategy should be aligned with the company’s core values and business objectives to ensure sustainability in their business operations.

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