Record management practices and service delivery in the secretariat of diocese of Ma’di west-nile, Uganda
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Date
2025-10-22
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Publisher
Muni University
Abstract
This study examines the relationship between records management practices and service delivery within the Secretariat of the Diocese of Ma’di, West Nile, Uganda. The research examines four key areas: secure record storage, records retrieval, records retention, and training, and their impact on the efficiency of service delivery. This study employed a cross-sectional research design, utilizing both quantitative and qualitative approaches. A cross-sectional design was chosen for its efficiency in employing mixed methods, leading to actionable recommendations for improving record management. Correlation analysis revealed a moderate positive relationship between secure records storage and service delivery (Pearson r = 0.508, p = 0.000), indicating that enhanced security in record storage is associated with improved service delivery. Similarly, a positive correlation was found between records retrieval and service delivery (Pearson r = 0.357, p = 0.000), suggesting that efficient retrieval practices contribute to better service outcomes. Furthermore, a strong positive correlation was observed between staff training and service delivery (Pearson r = 0.580, p = 0.000), highlighting the critical role of capacity building in organizational performance. All correlations were statistically significant at the 0.01 level, leading to the rejection of the null hypotheses in each case. The finding recommends streamlining incident management for secure record storage, investing in advanced security measures, and integrating digital and physical records via an upgraded Electronic Document Management System (EDMS) to enhance retrieval efficiency. The Secretariat should adopt automated systems for lifecycle tracking and ensure strict adherence to archiving schedules.
Description
A dissertation submitted to the faculty of management science in partial fulfillment of the requirements for an award of master’s in business administration of Muni University
Keywords
Records secure storage, record retrieval, records retention and trainings
Citation
Candiru, K. (2025). Record management practices and service delivery in the secretariat of diocese of Ma’di west-nile, Uganda (Unpublished graduate dissertation). Muni university, Arua, Uganda