Effective Communication and Staff Commitment in the School of Finance and Banking in Kigali - Rwanda: An Experimental Study

Abstract

The purpose of the study was to investigate the relationship between Effective Communication and Staff Commitment in the School of Finance and Banking in Kigali - Rwanda. A cross-sectional survey design was used with the target sample size of 97 out of 130 parent population. The total number of questionnaires that were filled and returned was 78, giving a high response rate of 80.5 percent. Due to the heterogeneous nature of the population, the researchers used stratified sampling and random sampling. Descriptive analysis involving frequencies, percentages and Pearson Product Moment Correlation Coefficient for inferential statistics were carried out. The correlation between the two variables was weak at 0.355, and significant at 0.001 value. The results were linearly correlated and this implied that Effective Communication is positively correlated with staff commitment; whenever employers are effective in communication, staff are likely to be more committed and vice versa.